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Genesys Cloud CX Workforce Management Certification Sample Questions (Q23-Q28):
NEW QUESTION # 23
What is the primary purpose of the real-time adherence view in Genesys Cloud?
Response:
Answer: B
NEW QUESTION # 24
The real-time adherence view allows immediate corrective action if an agent is not following their scheduled tasks.
Response:
Answer: B
NEW QUESTION # 25
Which two key elements should be considered when creating a management unit?
(Choose two)
Response:
Answer: A,C
NEW QUESTION # 26
Choose the metrics available in service goal templates.
Response:
Answer: A,D
NEW QUESTION # 27
Which component in Genesys Cloud is used to create and manage agent schedules?
Response:
Answer: A
NEW QUESTION # 28
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