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C-C4H56I-34 Learning Mode & C-C4H56I-34 Exam Dumps

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SAP C-C4H56I-34 Exam Syllabus Topics:

Topic
Details

Topic 1

Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.

Topic 2

User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.

Topic 3

Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.

Topic 4

Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.

Topic 5

Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.

Topic 6

Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.

Topic 7

Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.

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SAP C-C4H56I-34 Exam Dumps, C-C4H56I-34 New Cram Materials

If you are preparing for the SAP Certified Application Associate - SAP Service Cloud Version 2 (C-C4H56I-34) exam dumps our C-C4H56I-34 Questions help you to get high scores in your SAP Certified Application Associate - SAP Service Cloud Version 2 (C-C4H56I-34) exam. Test your knowledge of the SAP Certified Application Associate - SAP Service Cloud Version 2 (C-C4H56I-34) exam dumps with Pass4sures SAP Certified Application Associate - SAP Service Cloud Version 2 (C-C4H56I-34) practice questions. The software is designed to help with SAP Certified Application Associate - SAP Service Cloud Version 2 (C-C4H56I-34) exam dumps preparation. SAP Certified Application Associate - SAP Service Cloud Version 2 (C-C4H56I-34) practice test software can be used on devices that range from mobile devices to desktop computers.

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q31-Q36):

NEW QUESTION # 31
How can you trigger an event notification based on a specific condition?

A. Implement SDK logic
B. Configure integration setting
C. Configure autoflow
D. Configure event management

Answer: C

Explanation:
To trigger event notifications based on conditions:
* Configure autoflow (D): Define rules in Autoflow to send notifications when specific criteria are met.
* Event management (A) tracks events but does not trigger notifications.
* SDK logic (B) and integration settings (C) are unrelated to conditional event triggers.
References:
* SAP Help Portal: Autoflow for Event Notifications
* SAP Documentation: Event Notification Configuration

NEW QUESTION # 32
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

A. The business settings will need to be activated for the tenant.
B. Any test tenant needs to be purchased separately.
C. The administrator must create an initial user in order to log in to the tenant for the first time.
D. The customer will need to provision new tenants through SAP for Me.

Answer: A,D

Explanation:
Option C is correct because the customer will need to provision new tenants through SAP for Me, which is a self-service portal that provides access to SAP products, services, and support12.
Option D is correct because the business settings will need to be activated for the tenant, which enables the tenant to use the features and functions of SAP Service Cloud Version 23.
Option A is incorrect because the administrator does not need to create an initial user in order to log in to the tenant for the first time. The initial user is created automatically by SAP and the credentials are sent to the customer via email3.
Option B is incorrect because any test tenant does not need to be purchased separately. The customer can choose to purchase a test tenant along with the production tenant, or request a test tenant later through SAP for Me2. References = Defining the Scope - SAP Learning Solution Guide for SAP Service Cloud Version 2 Version 2 Onboarding Guide for SAP Service Cloud Set Up Guide for SAP Service Cloud Version 2 - SAP Online Help

NEW QUESTION # 33
Which of the following elements are mandatory to create a new product? Note: There are 2 correct answers to this question.

A. Sales area data
B. Price
C. Unit of measure
D. Product group

Answer: C,D

Explanation:
To create a New product in SAP Service Cloud Version 2, you need to specify the product group and the unit of measure as mandatory elements. The product group defines the category of the product and the unit of measure defines the quantity of the product. Sales area data and price are optional elements that can be added later or maintained in other systems. References = Solution Guide for SAP Service Cloud Version 2, page 88,
[Create Products | SAP Help Portal]

NEW QUESTION # 34
Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?

A. In the timeline configuration
B. In the Customer Hub screen configuration
C. In the general configuration of Agent Desktop
D. The event types are enabled by default and cannot be changed.

Answer: A

Explanation:
The timeline configuration allows the administrator to define which event types must be visible in the timeline of the Customer Hub screen. The timeline configuration is accessed from the Adaptation menu in the Agent Desktop. The administrator can select the Timeline tab and then choose the Event Types option. There, the administrator can enable or disable the event types for the timeline, such as cases, emails, notes, tasks, and so on. The administrator can also reorder the event types by dragging and dropping them in the list. References = Solution Guide for SAP Service Cloud Version 2, section Configure Timeline.

NEW QUESTION # 35
Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop?
Note: There are 3 correct answers to this question.

A. View customer details
B. Create a new e-mail message or a new case from the What Would You like to do? area
C. Edit customer details
D. Launch a customer survey
E. Access interactions and notes in the timeline tab

Answer: A,B,E

Explanation:
In the Customer Hub, agents can:
* View customer details (D): Basic information, account hierarchy, etc.
* Create emails/cases via What Would You Like to Do? (B): Quick actions for customer engagement.
* Access interactions/notes in the timeline (E): Historical records of calls, cases, and notes.
* Editing customer details (A) requires specific permissions and is not universally allowed.
* Launching surveys (C) is typically managed via separate processes, not directly in the Customer Hub.
References:
* SAP Help Portal: Customer Hub Agent Actions
* SAP Documentation: Agent Desktop Capabilities

NEW QUESTION # 36
......

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